Pricing

We strive to maintain accurate pricing and product information on our website. However, in the event of a human or technical error leading to incorrect listings, I-LO reserves the right to adjust prices. I-LO also reserves the right to reject or cancel any orders placed for products listed at the incorrect price. We will make every effort to notify you in case such a situation arises.

Promotions

Pricing may change without advance notice, encompassing flash sales and promotions. Discount codes apply to full-price items unless explicitly specified otherwise. Each discount code has a set duration, and orders made before or after the advertised promotion period will not be refunded. Promotions will be communicated through designated media channels, chosen by I-LO.

Review of terms

The Website Policies and Terms & Conditions may be updated periodically to align with requirements and standards. Therefore, customers are advised to visit these sections frequently for updates. Your continued use of the Website following any changes indicates acceptance of such modifications. Additionally, the policy terms and conditions printed on invoices are subject to change without prior notice.

COPYRIGHT
Unless explicitly stated otherwise, all intellectual property rights, including but not limited to, copyright in material and services provided by the website, are reserved by I-LO. The content available on the website is intended solely for personal use and may not be resold, redistributed, reproduced, duplicated, copied, or otherwise exploited without the express written consent of I-LO, except for legitimate use of the site or as permitted by applicable law.

PRIVACY
At I-LO, we prioritize your privacy. We never store, sell, share, rent, or lease any credit/debit card details or personally identifiable information to third parties. We understand and respect your rights concerning the collection and use of your personal information. Sharing personal information is a gesture of trust, and we take this responsibility seriously, committed to safeguarding your data. Your information will only be used differently if you provide explicit consent. We may collect your name and contact details, some personal details, and any other information you provide to us.

COLLECTIN INFORMATION
At I-LO, we collect information about you to enhance your website experience by providing relevant content and advertising tailored to your interests. We strive to offer you the most valuable experience on our website, which may include notifying you of products and special offers that align with your preferences. Additionally, we may provide value-added services and offers based on the information collected. This data helps us gain insights into the products and services that are most beneficial to you.
We collect additional information that you may not be aware of, including:

  • The name of the domain from which you access the internet
  • The date and time of your site access
  • The internet address of the website from which you directly linked to our site.

Does I-LO Distribute My Information to Third Parties?

Your personal data collected online is exclusively shared within our corporate group for marketing objectives. Our platform refrains from sharing, vending, or exchanging your online-gathered personal details, such as email addresses or postal addresses.

Several advertisements showcased on the platform are handpicked and supplied by external entities, comprising ad networks, advertising agencies, advertisers, and audience segment providers. These external parties may accumulate data about you and your online engagements, whether on the platform or on alternative websites, employing cookies, web beacons, and other technologies to grasp your interests and deliver customized adverts. Kindly note that we lack access to, or authority over, the information amassed by these third parties. Their data practices are not encompassed by this privacy policy.

Can I Cancel or Modify My Order?

Yes, you can cancel or modify your order within the next 2 hours after placing it. For assistance with cancellation or modification, please contact info@i-lo.ae. It’s important to reach out no later than 2 hours after placing your order for prompt assistance.

HOW CAN I MANAGE MY PREFERENCES FOR RECEIVING PROMOTIONAL COMMUNICATIONS?

At I-LO, we prioritize communicating with you only if you’re interested in hearing from us. If you’d rather not receive promotional information from us or prefer that your information isn’t used to enhance your shopping experience, please inform us by clicking on the unsubscribe link at the bottom of any of our communications.

Any information that is no longer necessary is securely destroyed. However, there may be exceptions for retaining information for data analysis purposes. In such cases, the information will be kept in a format that doesn’t allow for identification.

HOW CAN I ACCESS MY PERSONAL INFORMATION?

You can review, change, or delete personal information associated with your use of our online site. To access your information, simply click on the SUBSCRIBE button at the bottom of our website. If you would like to inquire about the information we have on file about you, please contact us via email at info@i-lo.ae.